We are committed to ensuring that your orders arrive as quickly as possible and in the best possible condition, so please review the details of our shipping policy:
1. Request processing time:
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After the purchase is complete, orders are processed and packaged within one to two business days.
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Orders received on public holidays or weekends are processed on the next business day.
2. Shipping Policy:
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Local Delivery: We rely on specialized shipping companies to ensure prompt delivery. Delivery schedules are determined based on geographic location and the policies of our approved shipping partners.
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International Shipping: We offer international shipping services to various destinations; shipping costs and the estimated delivery date are automatically and clearly displayed on the “Checkout” page before you confirm your payment.
3. Shipment Tracking:
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Once the order is handed over to the shipping company, a “tracking number” will be sent via email or text message, allowing the customer to track the shipment and schedule a delivery date.
4. General Provisions:
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Data Accuracy: The customer is responsible for ensuring the accuracy of the information provided (address and phone number) to ensure that the shipment arrives without delay.
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Damaged Shipments: If the product arrives damaged, please contact customer service immediately upon receipt to take the necessary steps.
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Reshipment: If a shipment cannot be delivered due to incorrect information provided by the customer, the customer is responsible for any additional costs that may result from the reshipment.
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